Log out of all Amazon Apps on the mobile device, including the Amazon app, Alexa app, and in your mobile browser.Select the voice-enabled product from the list of Sonos Products, and tap Remove Alexa. From the Settings tab, tap Services & Voice and select Amazon Alexa under Voice. Disable Voice Control in the Sonos app.Deregister your Sonos speaker from Alexa by following the instructions on Amazon's website: Deregistering a device.Tap on Skills & Games > Your Skills > Sonos > Disable Skill.Tap on the More menu in the bottom right.Open the Alexa app on your iOS or Android device.If the quick fixes above do not resolve your issue, follow the steps below for your Alexa-enabled device. If you receive a response like “link music services” from Alexa, please do so within the Alexa app before proceeding with the advanced steps below. If you have a second Sonos system in another location, you’ll need to use a second Amazon account if you’d like to use Alexa in both places. You can only use one Amazon account per Sonos system. Tap on Skills & Games > Your Skills > Sonos > Disable Skill. Open the Alexa app and tap on the More menu in the bottom right. Move your Sonos product away from walls, other speakers, and sources of background noise to make sure that Alexa can hear you. Relocate your voice-enabled Sonos product If the light is off, tap the button to re-enable the microphone or the voice service, then try the command again. If your voice-enabled Sonos speaker has a physical microphone switch, make sure it’s switched on.Īdditionally, check the status light above the microphone button or voice service button. Quick fixes Make sure the microphone is on This article provides steps to resolve issues with Alexa not following commands, not responding at all, or responding with an error like “Hm, I’m having trouble understanding right now."
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